- Own and manage the end-to-end breakdown process for the region — from initial customer call through technician dispatch, job tracking, defect resolution, and close-out. Ensure rapid, coordinated response to breakdowns and defects to minimize customer downtime, maintain fleet compliance, and deliver against resolution targets. - Coordinates all customer FMC machine planned services and maintenance and ensures D365 is updated.

• Required: Grade 12
• Preferred: Diploma or Certificate in Business Administration, Logistics, or equivalent

• Required: 3 years in breakdown coordination, service dispatch, or operational administration.
• Required: ERP-based job logging and work-order management (D365 preferred).
• Preferred: Experience in equipment rental, mining services, construction, or industrial services environment.
• Preferred: Exposure to field-technician management, scheduling, and after-hours service coordination.

• Required: ERP system proficiency — breakdown logging, rental stops, service exchanges, job-card management (D365 preferred).
• Required: Microsoft Office Suite (Excel for breakdown tracking and reporting, Word, Outlook).
• Required: Working knowledge of MEWP and access equipment types, common failure modes, and service requirements.
• Required: Understanding of test requirements and OHS Act compliance with access equipment.
• Preferred: Experience with field-technician dispatch and logistics coordination.

• Applications should be submitted by completing the online application form on the Eazi Access website.
• Applicants who do not have access to the Eazi Access website should request assistance from their supervisor, manager, or branch administrator to complete the online application.

• Should you not meet the minimum requirements, kindly consider your application unsuccessful.