Branch Administrator
Purpose of Position
- Serve as the central administrative hub for the Durban branch- coordinating customer-machine service workflows, quoting, invoicing, rental damage processing, fleet maintenance contract (FMC) administration, and procurement support. Ensure accurate, timely execution of commercial and operational administration to enable branch revenue delivery and customer satisfaction.
Qualifications
- Required: Grade 12 / Matric.
- Preferred: Diploma or Certificate in Business Administration, Office Management, or equivalent.
Experience
- Required:3 years in branch, operations, or commercial administration.
- Required: ERP system experience in a transactional / invoicing capacity (D365 preferred).
- Preferred: Experience in rental, equipment, mining services, construction, or industrial-services environment.
- Preferred: Exposure to fleet maintenance contract administration or asset management administration.
Key Responsibilities
- Quote customers for own-machine movements, services, and breakdowns; follow up on all open quotes to drive conversion and invoice all completed work accurately within the billing cycle.
- Project-manage customer-owned machine services and breakdowns end-to-end — from logging through technician dispatch, customer status updates, and final close-out.
- Manage full fleet maintenance contract (FMC) administration in ERP: machine setup with correct service cycles, excess-hour capture, and billing per the FMC process.
- Execute the rental damage recovery process — capture damage assessments, compile technical reports and photos, communicate to KAMs, generate quotes, and invoice upon completion.
- Price procurement requisitions for machines (black-yard projects) and forward for authorisation per the Delegation of Authority; track parts status to completion.
- Merge and validate breakdown and service & maintenance productivity reports; ensure all operational reporting is accurate, current, and submitted on time. Act as backup for the Breakdown Administrator.
Knowledge Requirement
How to Apply
- Applications should be submitted by completing the online application form on the Eazi Access website.
- Applicants who do not have access to the Eazi Access website should request assistance from their supervisor, manager, or branch administrator to complete the online application.
Notes
- Should you not meet the minimum requirements, kindly consider your application unsuccessful.